Virgin Australia Head Office

Virgin Australia is one of the major carriers belonging to Australia. Founded in 2000, the airline is known for its innovative services and wide network of domestic and international flights. With a range of travel options, the airline has grown to become one of the key carriers in the Asia-Pacific region. The Virgin Australia Head Office is strategically located in Brisbane, Queensland and serves as the major hub for managing the airline’s corporate operations. Whether it’s related to administration, goal setting, planning strategies, or implementing marketing initiatives, the head office team helps channelize all the operations, thus effectively spearheading the airline’s day-to-day functions.

Details of Virgin Australia Corporate Head Office 

The Virgin Australia Corporate Office operates as the nerve center managing the airline’s core business operations. Be it corporate communications, media relations, public relation efforts, financial management, marketing goals, or overall coordination between various departments, this office stays at the forefront of ensuring seamless execution of all the initiatives. The integral tasks of policy implementation, strategic innovation, and regular promotion are undertaken here to maintain the airline’s reputation in the aviation industry and sustain its popularity among business and leisure travelers.

Virgin Australia Head Office Address  

The head office is conveniently located at Level 11, 275 Grey Street, South Brisbane, QLD 4101, Australia. You can refer to the map tool which enables a simple navigation to the office, while also showing the major hubs or landmarks on the way.

Virgin Australia HQ Operational Hours

The head office operates as per the following schedule. You may plan a visit in case you need to have an in-person meeting with their team regarding corporate communications, public relations, or any commercial dealings.

Virgin Australia Customer Service Contact 

The airline’s team may be contacted at their call center number i.e., 13 67 89 for general queries. This number is valid for customers calling from Australia.

However, if you are calling from any other country, you can use the following numbers.

How to Contact the Virgin Australia Customer Service Team?

The channels of communication meant to connect with the airline’s representatives are described below.

Call Center  

The airline’s customer service team is available at 13 67 89. You can use this number in case you are calling from Australia. Those calling from any other country like New Zealand, USA, UK, China, UAE etc., can use the respective numbers shared in this guide above. 

Email Assistance  

You can write an email to reservations@virginaustralia.com to connect with the airline’s team and share your queries regarding reservations or other services for the flight.

Feedback Form  

Virgin Australia’s official website offers a dedicated feedback form. You can use the same to share your feedback, complaints, or compliments based on your experience regarding the airline’s services.

Help Center 

The airline’s website also features a separate Help Center which enables you to explore various FAQs and answers. This probably addresses your common queries. You can also use the relevant sections provided for sharing baggage related issues, using the airline’s frequent flyer program, registering for the business flyer program, seeking information about pet travel bookings, and requesting arrangements for special accessibility services.

Social Media

The airline has an active presence on social media platforms including X, Instagram, and Facebook. You can send a DM to their team and wait for the reply.

Frequently Asked Questions