Ethiopian Airlines Headquarters

Founded in 1945, Ethiopian Airlines is the flag carrier of Ethiopia and is one of Africa’s leading carriers. It has emerged as a major player in the global aviation industry and is well known for its extensive network, operational efficiency, and commitment to customer service. In 2011, it also became a Star Alliance member. The airline operates with its current slogan “The New Spirit of Africa”, embodying its role as a leading force in the African aviation sector. The Ethiopian Airlines headquarters is strategically located at Bole International Airport (ADD) in Addis Ababa, serving as the nerve center for all its global operations, integral planning, key decision-making, and administrative functions. The headquarters plays a crucial role in overseeing its global operations, planning, and management. It ensures that the airline’s extensive network across Africa, Asia, Europe, and the Americas operates smoothly and efficiently. 

Whether it’s making strategic decisions, managing the fleet, expanding routes, or maintaining high customer service standards, the stand-alone teams engaged at the head office handle all the activities while working together in close coordination. The head office also service the airline’s efforts in aviation innovation, safety, and sustainability, helping Ethiopian Airlines maintain its status as Africa’s flagship carrier.

Details of Ethiopian Airlines Corporate Headquarters Office

The Ethiopian Airlines corporate office in Addis Ababa symbolizes the airline’s long-standing commitment to excellence and its major role in connecting Africa with the world. This is the hub where leadership, management, and various departments proceed and work together to keep everything running smoothly. Right from flight operations and maintenance to customer relations and cargo services, this office channelizes all the activities with absolute ease.

Apart from this, the office is also a perfect destination for corporate communications, investment discussions, public relations, and stakeholder engagement. 

Ethiopian Airlines Headquarters Address and Business Hours

The Ethiopian Airlines headquarters building serves as the central administrative hub for the entire group. Its location at the Bole International Airport provides a strategic advantage for effectively managing all airport and flight operations. 

The official address is:

Bole International Airport
P.O. Box 1755
Addis Ababa, Ethiopia 

A user-friendly map tool is provided to help you find the head office easily from your location.

Ethiopian Airlines HQ Business Hours

The general corporate office hours for Ethiopian Airlines are:

The head office remains closed on weekends and public holidays. 

Ethiopian Airlines Headquarters Contact Number

You can contact the Ethiopian Airlines headquarters at (+ 251) 11 5178407. This number is for general inquiries and official communications. 

Ethiopian Airlines Global Contacts

If you need customer care for any concerns, you are advised to contact the Ethiopian Airlines team at +251116179900 (international number). Besides, 6787 is the local number for calls from Ethiopia itself.

Similarly, if you belong to any other country, you can connect with the relevant department through the dedicated contact numbers provided by the airline on its website. 

Here is a list of numbers for some of the offices of the airline located in different parts of the world. Global call center numbers are also provided for some countries.

How to Speak with the Ethiopian Airlines Customer Care Team?

Ethiopian Airlines offers various ways for passengers to get in touch with their customer care team.

Call Centers

The airline provides a global network of call centers to guide customers with reservations, bookings, baggage, special assistance, and other queries. The international number is +251116179900, while 6787 is the local number for calls from within Ethiopia. Other numbers are given above and the full list is available on the airline’s website. 

Customer Care and Feedback Section

The official website has a dedicated service and Feedback section where you can easily share your concerns, questions, or complaints. Passengers belonging to the United States can also send complaints to the Aviation Consumer Protection Division, C-75, U.S. Department of Transportation. 1200 New Jersey Ave, S.E, as mentioned on Ethiopian Airlines website.

Social Media

Ethiopian Airlines is actively engaged on social media platforms such as Facebook, Instagram, and X. You can use the same to get in touch with their service team for quick assistance. 

Apart from the above platforms, you can also read informative content provided in the FAQs section on the airline’s website. This will help address your concerns related to bookings, payments, baggage, check-ins, and more.

Frequently Asked Questions