Vietnam Airlines Head Office

Founded in 1956, Vietnam Airlines is the national flag carrier of Vietnam, known for its widespread flight network. Offering modern services and warm hospitality, the airline has grown to become one of Southeast Asia’s leading carriers. The airline operates out of its major hubs at Nội Bài International Airport in Hanoi and Tan Son Nhat International Airport in Ho Chi Minh City. The Vietnam Airlines Head Office is located in Hanoi, Vietnam, and it serves as the central hub for its strategic operations and integral functions. This office manages all business aspects, including planning, management, and development initiatives, ensuring the delivery of high standards of service.

Details of Vietnam Airlines Corporate Office 

The Vietnam Airlines Corporate Office is actively engaged in overseeing the overall strategic planning, management, and operational functions. Be it decision-making processes, financial management, marketing strategies, or corporate governance, this office plays a significant role in shaping the airline’s business policies. Thus, it ensures complete adherence to international standards. 

The Corporate Office also coordinates with various departments to enhance service quality, implement operational practices on a regular basis, undertake sustainability efforts, and maintain Vietnam Airlines reputation as a major airline in the aviation industry.

Vietnam Airlines Head Office Address

You can visit the head office at: 

200 Nguyen Son Street
Bo De ward, Hanoi, Vietnam

The given map tool is interactive and can be simply used to search the directions to the office. You can also explore landmarks, hubs, or spots while checking alternative routes.

Vietnam Airlines Head Office Working Hours

The head office’s operating schedule is mentioned below. 

This office may not operate on weekends as well as on main holidays.

Vietnam Airlines Head Office Contact 

You can call 1900 1100 (for Vietnam) or +84 24 3832 0320 (for abroad) if you have concerns related to corporate communications, commercial matters, media relations, or any official queries. 

Vietnam Airlines Customer Service Contact 

You are advised to seek assistance from the airline’s customer service team by calling the 24/7 operating number 1900 1100. This number is for calls from within Vietnam. However, if you want to connect from outside Vietnam, you can use this number +84 24 38320320.

Vietnam Airlines International Contact Offices

Vietnam Airlines operates offices in various countries across the world. Contact numbers for some of them are provided below. You can find the full list on the airline’s official website. 

How to Connect with the Vietnam Airlines Customer Team?

Here are the platforms through which you can reach out to the airline’s representatives.

Contact Center

You can contact the airline’s customer service team at the 24/7 operating number 1900 1100 if you are calling from Vietnam itself. If you are calling from outside Vietnam, please call the team at +84 24 38320320.

Email Assistance

You can send an email to their team at onlinesupport@vietnamairlines.com. Be it related to flight reservations or any other related queries, you can seek quick guidance. 

Virtual Chat Assistance 

You can chat with Vietnam Airlines’ NEO Virtual Assistant. The option is provided on the website. Mention your query and get instant answers.

Feedback Form

A Claim/Suggestions form is available on the airline’s website. You can use the same to share your comments, compliments, and suggestions about your flight related experience. 

Social Media DM

You can also reach out for assistance via the airline’s social media platforms, including Instagram, X, and Facebook. Simply send a direct message (DM) and get a response from their team.

Apart from the above channels of communication, the airline also helps you find detailed information about various topics like cancellations, refunds, baggage, special assistance, Lotusmiles, pet travel, and more, in the Help section. There is also an FAQs section that addresses common questions from customers. Thus, you can check answers for an easy reference.

Frequently Asked Questions