China Eastern Airlines Head Office

Founded in 1988, China Eastern Airlines is one of the three key airlines belonging to China. It is headquartered in Changning, Shanghai, and operates out of its major hubs at Shanghai Pudong International Airport and Shanghai Hongqiao International Airport. The China Eastern Head Office functions as the core operational hub, overseeing everything from flight planning and crew management to administrative tasks. It plays a crucial role in ensuring smooth coordination across the airline’s extensive network, which spans numerous destinations in Europe, Africa, and beyond. 

At the same time, the Head Office also fosters strategic planning, marketing initiatives, and customer relations, all aimed at enhancing the airline’s offerings and maintaining its competitive edge in the aviation industry.

Details of China Eastern Airlines Corporate Office

The China Eastern Airlines Corporate Office is integral to the airline’s success, serving as the nerve center that keeps the operations running efficiently and effectively. It also promotes the growth initiatives, channelizing the route to providing a reliable, customer-focused travel experience.

Beyond managing daily business functions, the corporate office also handles corporate governance and strategic planning. It coordinates various departments such as finance, marketing, human resources, and customer relations so as to ensure that all efforts are aligned with the airline’s goals. This central coordination enables the airline to define a clear growth path, uphold its brand identity, and deliver top-quality air travel experiences to passengers around the world.

China Eastern Airlines Head Office Address

The airline’s head office is located at No. 36, Hongxiang 3rd Road, Minhang District, Shanghai, 201100. 

You are advised to take a close look at the provided map to easily locate the office. You can also simply explore alternative routes to reach your destination smoothly. Additionally, nearby key hubs and landmarks are also shown.

China Eastern Airlines Head Office Working Hours

The Head Office of China Eastern Airlines operates as per the following schedule. 

China Eastern Airlines Head Office Contact 

You can contact the airline’s head office team at 86 21 22330932. They can assist you with a wide range of queries, including corporate matters, media and public relations, and other official concerns. Even if you have concerns about partnerships, sponsorships, or general information, the team can guide you.

For any specific requests or detailed information, you are suggested to reach out to the team during working hours. They are committed to providing prompt assistance to ensure your requirements are addressed efficiently.

China Eastern Airlines Customer Service Contact 

You can contact the customer service team of the airline at the 24/7 hotline: +0086-21-20695530. 

If you have baggage related concerns, you need to call 400-60-95530.

How to Contact China Eastern Airlines Customer Service Team?

If you need to get in touch with China Eastern Airlines, here are the most convenient ways to get in touch with them.

Hotline

You can call their dedicated phone line at +0086-21-20695530, available 24/7. This helps you get your concerns related to flight reservations addressed suitably.

Email Assistance 

For issues related to flights, reservations, baggage, pet travel, refunds, or special assistance, you can email the airline’s team at customercare@ceair.com 

Online Chat

The airline’s website features an online chat option using which you can connect with their team. For this, you need to log into your account by entering your credentials.

Feedback 

Want to share your experience? The airline’s website features a complaint hotline number: +0086-21-20695530. You can call and share your comments, compliments, or feedback.

Social Media

You can also reach out to the airline’s social media teams, actively engaged on Instagram, Facebook, X, and LinkedIn, by sending a direct message. They are responsive and can suitably assist you. 

Frequently Asked Questions