Qantas Airlines Headquarters
- Mascot NSW 2020, Australia
- +61 2 9691 3636
- 9:00 AM to 4:00 PM, Monday to Friday
- www.qantas.com
Reflecting pure Australian hospitality, innovation, and leadership, Qantas Airlines operates as the flag carrier of Australia. The airline was founded in 1920 and is based in Mascot, Sydney. Managing a vast route of domestic and international destinations, it operates out of its major hub at the Sydney Kingsford Smith Airport. The Qantas Airlines Headquarters functions as the central hub for the airline’s strategic planning, corporate governance, and technological development. This office serves as a major zone where senior executives, department managers, and specialists work in collaboration to craft new service offerings and optimize operational efficiencies, along with channelizing safety & sustainability initiatives.
At the same time, the accessible position of the Qantas Airlines Head Office ensures seamless collaboration with airport authorities, partners, and service providers, thus reflecting the airline’s firm commitment for reliability and exceptional services.
Details of Qantas Airlines Corporate Office
The Qantas Airlines Corporate Office is a central hub fostering a culture of continuous improvement and innovation in the services. Spearheading corporate communications, administrative functions, media dealings, public relations, and other official tasks, this office embodies the airline’s dedication to integrating cutting-edge technology with best industry practices. The active engagement of various teams belonging to respective departments such as human resources, marketing, finance, and legal, ensures promoting collaboration, growth, and a shared vision of excellence in premium air travel.
| Airline | Qantas Airlines |
| Address | Qantas, 10 Bourke Road, Mascot NSW 2020, Australia |
| Phone Number | +61 2 9691 3636 |
| FAX Number | +61 2 9490 1888 |
| Operating Hours | 9:00 AM to 4:00 PM, Monday to Friday |
| Qantas Airlines Website | https://www.qantas.com/ |
| Social Media Links | Facebook: https://www.facebook.com/Qantas/ X: https://x.com/Qantas Instagram: https://www.instagram.com/Qantas/ LinkedIn: https://www.linkedin.com/company/qantas/ YouTube: https://www.youtube.com/qantas |
Qantas Airlines Headquarters Address and Location Map
Serving as the core center for the airline’s widespread domestic and international operations, the Qantas Airlines Headquarters is located in Sydney, Australia. Situated in a major business district, this location enables the airline’s management teams to lead the operation of its broad network of routes, maintenance measures, and other initiatives effectively across Australia and all across the globe.
The official address for the Qantas Airlines Headquarters is:
Qantas, 10 Bourke Road
Mascot NSW 2020
Australia
An interactive map is also provided here for your quick reference. You can simply locate the Qantas Airlines Head Office. This tool also highlights nearby landmarks, transportation options, and detailed directions, serving as a valuable resource for visitors looking for smooth directions to the office.
Qantas Airlines Headquarters Working Hours
The Qantas Airlines Head Office generally operates during standard business hours and remains closed on weekends and Australian public holidays.
Typical working hours are shared below:
| Monday | 9:00 AM to 4:00 PM |
| Tuesday | 9:00 AM to 4:00 PM |
| Wednesday | 9:00 AM to 4:00 PM |
| Thursday | 9:00 AM to 4:00 PM |
| Friday | 9:00 AM to 4:00 PM |
| Saturday | Closed |
| Sunday | Closed |
Qantas Airlines Head Office Phone Number
All concerns related to corporate communications, media relations, or commercial dealings are timely addressed by the Qantas Airlines Headquarters team. If you have any such queries, you can reach out to the office at +61 2 9691 3636.
Please note that this line is available during regular business hours and the calls are directed to the respective departments, ensuring efficient communication.
Qantas Airlines Customer Service Contact
The Qantas Airlines customer care team addresses your queries related to flight bookings, baggage issues, pet travel, car rentals, special services, cancellations, modifications, and more. You can get in touch with them through the 24/7 dedicated helpline i.e., 13 13 13. This number is valid only for Australia.
Apart from this, the airline’s website also mentions international contact numbers for various countries. Some of them are shared below.
| Country | Phone Number |
| Austria | +0800 295547 |
| Belgium | +32 2700 6781 |
| Canada | +1 800 227 4500 |
| Croatia | +385 17 7570 81 |
| Czech Republic | +420 224 815 378 |
| Chile | 800 004 321 |
| Denmark | +45 433 149 76 |
| Dubai | +971 4703 6652 |
| Fiji | +679 323 9030 |
| France | +33 1 57 32 92 83 |
| Ghana | +233 302 24 40 43 |
| Germany | +49 69 299 571 421 |
| India | 000 800 050 4561 (toll-free) |
| Italy | +41 44 511 1237 |
| Indonesia | +62 21 2555 6300 |
| Japan | +81 3 6833 0700 (within Tokyo)+81 120 207 020 (outside Tokyo/Kanto) |
| Kenya | +254 701 948 795 |
| Korea | +82 2 777 6871 |
| Malaysia | +603 27133911+603 20535033 |
| Mexico | +1 800 227 4500 |
| Mainland China | +86 400 819 9495 |
| Netherlands | +31 20 2035425 |
| New Caledonia | +687 28 6546 (French)+61 2 9123 6000 |
| New Zealand | 0800 808 767 (within NZ)+64 9 3578900 (outside NZ) |
| Oman | +968 2455 9986 |
| Papua New Guinea | +675 7411 1066 |
| Philippines | +632 532 276 99 |
| Qatar | +974 4036 0511 |
| Russia | +7 495 641 5121 |
| Saudi Arabia | +966 12 669 3356 (Jeddah) |
| Spain | +34910602753 |
| South Africa | +27 21 427 3128 |
| Singapore | +65 6415 7373 |
| Switzerland | +41 44 511 1237 |
| Thailand | +66 2 632 6611001 800 611 4797 (toll free) |
| United States of America | +1 800 227 4500 |
| United Kingdom | 0800 964 432 |
| Vanuatu | +61 2 9123 6000 |
| Vietnam | +84 8999 10689 |
How to Connect with the Qantas Customer Service Team?
Here are some convenient ways to reach the airline’s customer service team.
Helpline Numbers
The airline’s 24/7 helpline at 13 13 13 (within Australia) enables customers to reach out for quick assistance, be it related to flight reservations, baggage purchases, special assistance requests, pet travel arrangements, frequent flyer account, travel updates, or general air trip advice. The international contact numbers are also listed on its website. You can find them above in this guide as well.
Social Media Platforms
Qantas maintains active accounts on Facebook, X, and Instagram. You can reach out to their team through Direct Messaging and get a quick response.
Feedback
Do you have any feedback, complaints, or views regarding the airline’s services. You can share the same through a dedicated Feedback section provided on its website.
Apart from the above, you can find a comprehensive Help Center with answers to common questions about reservations, baggage policies, travel restrictions, refunds, and more, on the airline’s website. This resource provides handy information, aimed to reduce the need to directly contact the representatives. Moreover, while exploring the popular topics, you may also come across certain forms to send your related requests.
Frequently Asked Questions
The Qantas Airlines Headquarters is located at Qantas, 10 Bourke Road, Mascot NSW 2020, Australia.
You can call +61 2 9691 3636 for general enquiries, media requests, or corporate matters.
No, the email address is not mentioned on the airline’s website.
The office is open from 9:00 AM to 4:00 PM, Monday to Friday. It is closed on weekends and major Australian holidays.
The FAX number is +61 2 9490 1888.
You can call the airline’s dedicated helpline at 13 13 13 (within Australia) for customer service. If you are calling from any other country, you can refer to the related contact number provided on the airline’s website.
Vanessa Hudson is the Qantas Group CEO and Managing Director.
Yes, Qantas provides services for passengers with disabilities or special needs. You can post advance requests online or by connecting with the airline’s local city office.
You can visit the Feedback section on the airline’s website and submit your complaints or opinions about the related services.
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