Cathay Pacific Headquarters
- 6th Floor Cathay Pacific City 8 Scenic Road Hong Kong International Airport Lantau, Hong Kong
- +852 2747 3333
- customercare@cathaypacific.com
- 9 AM to 5 PM (Monday to Friday)
- www.cathaypacific.com
Set in Hong Kong, Cathay Pacific Airways was established in 1946 and has now become one of the world’s most prominent international carriers. Famous for its luxurious services, diverse global route network, and unwavering dedication to high standards of quality, the airline serves as a key link connecting travelers across Asia, North America, Europe, Oceania, and numerous other regions. Over the years, Cathay Pacific has built a strong reputation for delivering exceptional customer experiences, offering innovative and comfortable in-flight amenities, and maintaining a modern, fuel-efficient fleet of aircraft. The Cathay Pacific headquarters functions as the central hub for strategic decision-making, planning future growth, and ensuring that the airline’s core principles of safety, service excellence, and sustainability are always followed in all its operations.
Situated conveniently within Hong Kong, the Cathay Pacific Airways Headquarters is located in close proximity to Hong Kong International Airport (HKG), enabling smooth, real-time coordination between the airline’s executive management and operational teams. Moreover, this location also paves the way to avenues necessary for rapid decision-making, implementation of new initiatives, and efficient oversight of the airline’s extensive route network.
Overall, this office ensures that leadership can respond promptly to market changes, operational challenges, and customer needs, maintaining the airline’s reputation for reliability and excellence in a dynamic and competitive aviation market.
Details of Cathay Pacific Corporate Office
The Cathay Pacific Corporate Office exemplifies the airline’s innovative spirit and commitment to excellence. It operates as the central point of contact for long-term strategic planning, corporate communications, public relations, and commercial projects. Here, senior executives and departmental leaders collaborate to develop new services, refine operational processes, and implement initiatives which are aligned with enhancing passenger satisfaction and safety.
All in all, the Cathay Pacific Head Office environment encourages forward-thinking, fostering a culture of continuous improvement and adaptation in line with the airline’s vision of being a global leader in premium air travel.
| Airline | Cathay Pacific |
| Address | 6th Floor Cathay Pacific City 8 Scenic Road Hong Kong International Airport Lantau, Hong Kong |
| Phone Number | +852 2747 3333 |
| Operating Hours | 9 AM to 5 PM, Monday to Friday (Hong Kong Time) |
| Cathay Pacific Website | https://www.cathaypacific.com |
| Social Media Links | Facebook: https://www.facebook.com/cathaypacific X: https://x.com/cathaypacific Instagram: https://www.instagram.com/cathaypacific LinkedIn: linkedin.com/company/cathay-pacific-airways YouTube: https://www.youtube.com/user/CathayPacific |
Cathay Pacific Headquarters Address
The Cathay Pacific headquarters strategic location within Cathay City at Hong Kong International Airport enables close coordination with ground operations, airport services, and airline management.
The official address is:
6th Floor Cathay Pacific City
8 Scenic Road Hong Kong International Airport
Lantau, Hong Kong
You can locate the office easily using the provided map, which offers directions, distance details, and transportation options to reach the headquarters conveniently from your current location.
Cathay Pacific HQ Working Hours
The head office operates on a standard work schedule as per the Hong Kong time. It is closed on Saturdays and Sundays.
| Monday | 9 AM to 5 PM |
| Tuesday | 9 AM to 5 PM |
| Wednesday | 9 AM to 5 PM |
| Thursday | 9 AM to 5 PM |
| Friday | 9 AM to 5 PM |
| Saturday | Closed |
| Sunday | Closed |
Cathay Pacific Head Office Contact
You can contact the Cathay Pacific HQ at +852 2747 3333 for commercial matters, public relations, media enquiries, or official dealings.
Cathay Pacific Customer Service Contact
You can get in touch with the Cathay Pacific customer service team for concerns related to flights, baggage, special assistance, pet travel, onboard amenities, and more.
The airline’s website lists international contact numbers using which you can connect with the Cathay Pacific’s team, as per your location, country, or region.
Some of them are shared below.
| Region/Country | Contact Number |
| Argentina, South America | +54 11 5274 1600 |
| Austria | +43 720 380 139 |
| Australia | +61 131 747 |
| Brazil, South America | +55 11 4371 0443 |
| Belgium | +32 2 620 8023 |
| Chile, South America | +56 9 9419 4613 |
| Colombia, South America | +57 1 620 3515 |
| Costa Rica, Central America | +506 2257 5745 |
| Canada | +1 (833) 895-3535 |
| Cyprus | +30 21 1198 8813 |
| Dominican Republic | +593 2 2381 9988 |
| France | +33 1 57 32 95 34 |
| Germany | +49 800 627 0990 |
| Greece | +30 21 1198 8813 |
| Hong Kong SAR (China) | +852 2747 3333 (General)+852 2747 7838 (Baggage) |
| India | 000-800-050-2163 |
| Indonesia | 001-803-006-50000 (Local)+852 2747 3342 (Overseas) |
| Italy | +39 0699749205 |
| Japan | +81 (0)3 4578 4132 |
| Kuwait | +973 1654 8924 |
| Luxembourg | +352 2 730 0178 |
| Malaysia | +60 (3) 2786 2795 |
| Macau SAR (China) | +852 2747 3333 |
| Madagascar, Africa | +261 20 22 34602 |
| Maldives | +960 3009449 |
| Myanmar | +852 2747 3333 |
| Mexico, North America | +52 55 9000 2560 |
| New Zealand | +64 800 441 289 |
| Nepal | +977 1-5970 341 |
| Netherlands | +31 (70) 770 9574 |
| Oman | +973-16548924 |
| Philippines | 1800 1110 2944 |
| Pakistan | +92 (21) 3521 8081 |
| Peru, South America | +51 1 444 4441 |
| Poland | +48 22 536 4293 |
| Panama, Central America | +507 301 0404 |
| Qatar | +974 44458458 |
| Saudi Arabia | +966 800 850 1309 |
| Singapore | +65 6347 5830 |
| South Africa | +27 (21) 672 2368 |
| Spain | +34 800 000 185 |
| Switzerland | +41 31 547 8080 |
| Sri Lanka | +94 11 2029 182 |
| The Chinese Mainland | 400 815 2888 |
| Taiwan (China) | +886 (2) 7752 4883 |
| United States | 1 (833) 933-2244 |
| United Kingdom | +44 20 7660 8992 |
| Vietnam | +84 (28) 3861 4377 |
What Are the Customer Service Channels for Cathay Pacific Airways?
Cathay Pacific offers several channels to ensure quick and effective guidance. Read below!
Contact Number
You can explore the airline’s website and find the local or international contact numbers for reservations, inquiries, or baggage issues, as per your country or region. Assistance is available in multiple languages depending on your location. Some of the numbers are also shared above.
WhatsApp Chat
You can text their team through the WhatsApp Chat feature available on the airline’s website. Their WhatsApp number is +852 2747 2747.
Social Media
Connecting with their team via official Facebook, X, or Instagram accounts is also advisable, as it helps in real-time assistance and updates.
Online Help Center & FAQs
The Cathay Pacific Airways website features a complete Help Center where you can discover answers to some common topics. You can also read FAQs about travel policies, baggage information, cancellations, refunds, and more such matters. These sections help you find quick answers to the usual questions. So, you need not to contact their team directly.
Frequently Asked Questions
The airline’s headquarters is located at 6th Floor Cathay Pacific City 8 Scenic Road Hong Kong International Airport Lantau, Hong Kong.
You can call ……………………….. for official matters, media enquiries, or corporate communications.
Cathay Pacific airlines is based in Hong Kong.
Ronald Lam is the Chief Executive Officer of the Cathay Group.
The team can be reached at +852 2747 3333 in Hong Kong, or through regional contacts listed on the website. You can also seek assistance through their WhatsApp and social media channels.
You can visit the airline’s official website and use the feedback form to submit your comments or complaints.
The official email address is customercare@cathaypacific.com.
The FAX number is not mentioned on the airline’s website.
You can explore the regional contact numbers provided on the airline’s website.
Yes, a separate section for refund related issues is provided on the airline’s website.
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