British Airways Headquarters

British Airways is the flagship airline of the United Kingdom and is well-known all across the globe as a premium carrier. Founded in 1916, the airline has a rich history and offers a wide range of international flights. It operates out of its main hub at the London Heathrow Airport (LHR). The British Airways Headquarters oversees everything from strategic planning to detailed flight network management. It has a large campus located near Heathrow and serves as the nerve centre for its global operations.

It may be highlighted that the British Airways HQ is called “Waterside” and is a great example of modern corporate architecture. It was established to promote collaboration and openness among its people, thus reflecting the airline’s focus on innovation and maintaining a prominent brand image. Its close proximity to the London Heathrow Airport allows for smooth communication between the administrative teams and also coordination for the airline’s flight operations.

Details of British Airways Corporate Office

The British Airways corporate office demonstrates the airline’s commitment to being at the forefront of the aviation industry. Housing various departments such as corporate strategy, finance, human resources, marketing, and digital technology, this office has teams working closely together to help maintain the airline’s foothold. It’s also where key decisions are made about the fleet, customer service policies, and long-term goals. 

The BA HQ is a central hub spearheading strong governance and operational standards which are essential in supporting the airline’s reputation in the competitive international aviation market.

Airline	British Airways
Address	British Airways Plc., Waterside, PO Box 365, Harmondsworth, UB7 0GB, United Kingdom
Contact Number	(+44) 208 562 8035
FAX	(+44) 208 562 8893
Operating Hours	9:00 AM – 6:00 PM, Monday to Friday
British Airways Website	https://www.britishairways.com/
Social Media Links	Facebook: https://www.facebook.com/Britishairways X: https://x.com/british_airways Instagram: https://www.instagram.com/british_airways LinkedIn: https://uk.linkedin.com/company/british-airways YouTube: https://www.youtube.com/c/BritishAirways

British Airways Headquarters Address

The British Airways Headquarters, called Waterside, is the main administrative hub for the airline and its parent company, International Airlines Group (IAG). It’s located in Harmondsworth, a village in the London Borough of Hillingdon, set right in the center of the United Kingdom’s aviation sector. 

The British Airways Head Office address is:

British Airways Plc.
Waterside
PO Box 365
Harmondsworth, UB7 0GB
United Kingdom

You can easily locate the British Airways headquarters on the given interactive map. Its position near London Heathrow Airport reflects the close relationship between the airline’s strategic leadership and its operational base.

British Airways HQ Business Hours

The British Airways Headquarters operates on a standard business schedule. This goes as per the typical UK corporate hours.

Monday	9:00 AM – 6:00 PM
Tuesday	9:00 AM – 6:00 PM
Wednesday	9:00 AM – 6:00 PM
Thursday	9:00 AM – 6:00 PM
Friday	9:00 AM – 6:00 PM
Saturday	Closed
Sunday	Closed

The BA HQ is closed on weekends and also during major UK public holidays. 

British Airways Headquarters Contact 

The British Airways HQ team can be reached at (+44) 208 562 8035 for corporate communications, business queries, supplies relations, media inquiries, and other official dealings.

Please Note: This contact number is meant for official use and is not a direct line for flight-related queries.

Take a look at the numbers provided below if you want to connect with their customer care executives for given issues or queries.

Area of Concern	Contact Number
Flight bookings	0344 493 0787 (Select option 2)
Flight modifications or changes	0344 493 0787 (Select option 1)
Holidays, hotels, car hires	0344 493 0787 (Select option 1 & 2)
Special meals and name corrections	0344 493 0787 (Select option 3)
Seating queries	0344 493 0787 (Select option 3)
Group travel	0344 493 0765
Refunds	0344 493 0787
Delayed baggage	0344 493 0785
Passenger disability assistance	0345 700 7706
Related to bereavement and terminal illness	0203 684 9677

If you are calling from any other country, you can connect with their customer service department via the related phone numbers mentioned on the British Airways website. 

Some of them are provided below.

Country	Contact Number
Algeria	+213 23 41 18 57 / 33
Argentina	0800 222 0075 (local calls) +1 408 352 9325 (international calls)
Angola	+244 222 309 891 / 251 / 270 / 562
Belize	+ 1 408 352 9322
Botswana	+27 10 344 0130
Costa Rica	0800 0440 141 (toll free)
Colombia	01800 0129688 (toll free within Colombia)
Dominica	1-800-247-9297
Dominican Republic	1-408 352 9322
Gibraltar	+34 910 507 549
Greenland	+354 421 73 74
Indonesia	+62 21 2555 6338
Jordan	080023987 (from an Orange landline or mobile)
Kenya	+254 (0)203 892140
Lebanon	+91 124 412 0802
Malaysia	+603 7712 4747
Monaco	+33 (0) 825 825 400 (0.15€/mn)
Morocco	+212 522 439 541
Moldova	00 40 37 378 8314
Maldives	+960 332 7720 / 7737
Nepal	+977 1 4440467
Oman	80077694
Peru	+511 707 38 14
Panama	+ 507 227 3966
Pakistan	0092 51 8430811 / 12(Islamabad)
Puerto Rico	1-800-247-9297
Russia	+7 499 951 2719 (English)
Serbia	00 40 37 378 8314
South Korea	02-3483-3337 (except Seoul landline)
Sri Lanka	+94 (0)11 2168 168 / 176 / 177 / 178 / 184
Syria	+961 1 747777
Sudan	+27 10 344 0130
Thailand	001 800 4415 906 (local calls)
Taiwan – China	+886 2 8793 3300
Venezuela	800 100 8749
Vietnam	+84 (28) 3930 2933 (Ho Chi Minh)+84 (24) 3934 7239 (Hanoi)
Zambia	+254 20 3277400 0722 205 400 / 1 0722 646 747
Zimbabwe	+27 10 344 0130

How to Connect with the British Airways Customer Support Team?

British Airways offers a variety of channels for customers to get the assistance they need.

Contact Centers

The airline’s website lists an array of contact center numbers for different countries and regions. This helps you get in touch with a local representative who can assist with bookings, changes, refunds, more such concerns. 

LIVE Chat

A LIVE Chat feature is available on the official website for customers to get instant help with common queries. This channel is useful for questions related to baggage, check-in, or managing an existing booking. The live chat is available in English and operates from 06:00 and 22:00 (UK time). It serves as a quick medium to get help without making a phone call.

Feedback & Complaints Section

British Airways provides a separate section on its website where you can submit your feedback or complaints regarding issues faced on its flights or other concerns. These are then reviewed by their customer relations team. This is the recommended method for formal complaints or claims like for flight delays, lost belongings, cancellations, refunds, baggage, mobility assistance, and more. This section also lets you track the status of your complaints or opinions shared previously.

Social Media Support

British Airways has a strong presence on social media. You can use platforms like X for customer support. Their X handle is @British_Airways. The related team is well-trained to handle your queries and provide suitable solutions on time.

Frequently Asked Questions